English
DELIVERY AND SHIPPING POLICY
1. GENERAL
1.1. Witbazar, A Unit of MNM Remedies Pvt. Ltd. , having its registered office
at Greater Noida – 201310, Uttar Pradesh, NCR, India is managing and operating the mobile
application/website and tablet applications available at www.Witbazar.com
(collectively referred to as the “Witbazar”, or “Website” or “App”), which
inter alia facilitate the sale and purchase of products and services listed and
sold (“Products”) on the Website. The term (“User” or “Users” or “you” or “
your”) means any individual which uses, accesses or browses the Website and/or
purchases the Products.
1.2. The ‘Terms and Conditions’ published on Witbazar shall
be read by reference here. This ‘Shipping and Delivery Policy’ (“Policy”),
together with the ‘Terms and Conditions’ and other polices on the Website sets
out our policies and procedures towards delivery and shipping of Products
purchased via the Witbazar.
1.3. We provide shipping and delivery of our Products all
over India. We aim to provide the best customer experience for you by tying-up
and partnering with leading logistics service providers to handle your order in
the best possible way and to ensure that you have a hassle-free experience in
receiving the Product that you have ordered from Witbazar. We make all
commercially reasonable endeavours to ensure that the Products are delivered to
you in a timely fashion.
2. APPLICABILITY OF POLICY
2.1. By using Witbazar and/or initiating a request for
purchase of Products on the Website, you agree to be bound by the terms
contained in this Policy. If you do not agree to the terms contained in this
Policy, you are advised not to transact on Witbazar. Please note that, we may
from time to time change the terms of the Policy. Every time you wish to use Witbazar,
please check the Policy to ensure you understand the terms and conditions that
apply at that time.
3. TERMS OF SHIPPING AND DELIVERY
3.1. We partner with third party logistics service providers
in order to effectuate Product shipping and delivery to you (“Logistics
Partners”). We shall provide the details of the Logistics Partner who will be
responsible for processing the shipping and delivery of any Product(s)
purchased by you on the Website at the time such Product is processed and
successfully handed over to the Logistics Partner by us. The Products are
usually dispatched within 2 to 4 days of receiving the Order on Witbazar and delivered to customer within 7 days. In
any case, the User will be provided with an estimated timeline for the delivery
of the Product purchased from Witbazar. This estimated timeline shall be
notified to the user on the order confirmation page displayed at the time the
order is confirmed by us. We will also share details about your orders pursuant
to their dispatch on the e-mail ID and/or mobile number provided by you/
registered with us. You agree and understand that though we effectuate Product
delivery to the Users through our Logistics Partners, we reserve the right to
ship and deliver the Products on our own without engaging any Logistics Partners
or third party service providers. You agree and understand that though we
endeavour to ship and deliver our Products all across India, we may, in our
sole discretion determine a select list of areas which are unserviceable for
delivery of Products, from time to time. We or our Logistics Partners do not
provide shipping and delivery services in such unserviceable areas and may not
process your orders on the Website in such cases. In the event an area has been
deemed unserviceable by us, we shall notify such user at the time of placing an
order for purchase of Products on the Website. You may also verify whether an
area is unserviceable for deliveries by us by entering the relevant area
pin-code on Witbazar.
3.2. You agree and acknowledge that to effectuate timely
delivery of the purchased Products to you we may inquire or collect specific
information like your name, shipping address, billing address, landmarks,
contact details, etc. You shall ensure that all information that is submitted
by you to us on the Website is true, complete, accurate and sufficient to
identify the actual place of delivery. You understand that you shall bear
absolute liability in case of any failure by us in delivering the purchased
Products due to your failure to provide correct, complete, sufficient and
accurate information at the time of placing the order. It is further clarified
that we shall not be liable in any manner and at any point in time due to your
failure to provide correct and complete information to enable us to execute a
successful delivery of the Products.
3.3. We will attempt to deliver the purchased Product to
your designated address within the estimated timeline of delivery notified to
you. In the event you are not available or present to accept the delivery of the
Product, our Logistics Partners will make a maximum of three (3) attempts to
deliver the purchased Product(s) to you. If the third delivery attempt is
unsuccessful and you continue to remain unavailable, we reserve the right to
cancel the order of the purchased Products at our sole discretion and the
Product will be sent back to its original source. We further reserve the right
to deduct the shipping and delivery charges borne by us while processing any
refunds subsequent to such cancellation.
3.4. While we make reasonable endeavours in ensuring that
purchased Products are delivered to you in a timely manner and within the
timeline notified to you, you accept and acknowledge that the delivery may be
delayed on account of:
(a) Logistics issues beyond our control;
(b) Unsuitable weather conditions;
(c) Political disruptions, strikes, employee-lockouts, etc.;
d) Acts of God such as floods, earthquakes, etc.; and
(e) Other unforeseeable circumstances.
3.5. In such events of delay, we shall make reasonable
attempt to inform you by writing to your email ID and/or mobile number
registered with us. We disclaim all liabilities that may arise on account of
our failure to inform or notify you of delays in the delivery of purchased
Products. Further, we shall be under no obligation to compensate you for any
claim that may otherwise arise on account of delay in the shipment or delivery
or use of the purchased Products.
3.6. We endeavour to engage Logistics Partners, employees,
agents with highest regard for ethics and integrity; and who behave in a
fashion that exudes thorough professionalism, competence and good mannerism.
You agree and acknowledge that the actions, inactions of delivery individuals
are not in our control, and it is not possible for us to monitor and observe
each delivery executive. Since we are merely facilitating delivery of a Product
purchased by you, we shall not be liable for any acts or omissions on part of
our delivery agents, employees, or personnel and/ or the Logistics Partners or
their employees, agents, or personnel including deficiency in service, wrong
delivery of Product, time taken to deliver the Product, Product package
tampering, misconduct etc. For the sake of abundant clarity, it is stated that
any ill-mannerism, impoliteness, discourtesy or offensiveness shown by our
delivery executives or the employees, agents, personnel of the Logistics
Partners is beyond our control and any issue arising between you and our
delivery executive or an employee, agent, personnel of the Logistics Partners
will have to be resolved by you, independently. You agree and acknowledge that
you will not hold us responsible or require us to settle, mediate or resolve
any disputes between you and the delivery personnel delivering the Products to
you.
3.7. Once you place an order on Witbazar, we process such
order and hand over the purchased Product to our Logistics Partner. The User
will receive a unique tracking identity number once the purchased Product is
handed over to the Logistics Partner, which will enable the User in tracking
the status of delivery of the purchased Products. The User may use the tracking
identity number on the Website or the website and/or the mobile application of
the Logistics Partner to check the status and location of the purchased Product
and its estimated time of delivery. Our operations and service teams coordinate
with the Logistics Partners to ensure that the Products are delivered to you at
the earliest and make all reasonable efforts in ensuring that the Logistics
Partners update the tracking status of the purchased Products on a real time
basis. It is clarified that we engage third party service providers to
effectuate deliveries of the Products and hence, we do not guarantee the
accuracy or correctness of the tracking status and the status may be subject to
inconsistencies arising out of time-lags in updating the information and/ or
other technical difficulties which are not in our control.
3.8. We reserve the right to charge or collect shipping fees
on Products from time to time. Shipping charges may vary based on the value of
the Product, type of Product, area of delivery, payment mechanism, etc. In the
event we charge a shipping fees for the delivery of a purchased Product, such
shipping fees will not be refunded by us pursuant to any return request raised
by you. However, we may make exceptions and refund the shipping fees in the
event a defected, damaged, deficient or incorrect Product (for reasons
attributable to, and accepted by us after due verification in our sole
discretion) has been delivered. You acknowledge and accept that the title and
risk of all Products ordered by you shall pass on to you upon the delivery of
the purchased Products to you. You agree that the Logistics Partners are
authorized to collect cash on our behalf for ‘cash on delivery’ orders and
shall be governed by the Fees and Payment Policy.
3.9. Return of purchased Products are facilitated through
our reverse-Logistics Partners. On receipt of request for return of Product on Witbazar
and the same being duly acknowledged by us, our reverse-Logistics Partners
shall get in touch with you in order to collect the purchased Products from
you. We process returns of purchased Products in accordance with our
Cancellation, Return and Refund Policy .
4. CUSTOMER SUPPORT
Any queries or concerns relating to the shipping and
delivery of Products as per this Policy may be directed by you to our customer
support team who can be contacted at the below mentioned details:
Contact Details:
Mobile Number – +91-7290005095, Timings – 10:00AM to 6:00PM (Monday to Friday Except Holidays)
