Refund policy

WITBAZAR CANCELLATION, RETURN, AND REFUND POLICY

1. GENERAL

1.1. WitBazar (“we,” “us,” or “our”), a platform managed and operated by [Company Name], is dedicated to providing a seamless shopping experience through its website and mobile applications available at www.witbazar.com (collectively referred to as “WitBazar,” “Website,” or “App”). The platform facilitates the sale and purchase of various products and services (“Product(s)”). The term “User” or “Users” or “you” refers to any individual accessing, using, or transacting on the Website.

1.2. At WitBazar, we strive to deliver the best shopping experience—from placing an order to managing cancellations, returns, and refunds. We aim to ensure a hassle-free experience while using WitBazar for your shopping needs.

1.3. This Cancellation, Return, and Refund Policy (“Policy”), along with our Terms and Conditions, outlines the procedures and conditions governing (a) cancellations, (b) returns, and (c) refunds of products purchased through WitBazar. Any cancellations, returns, or refunds requested by you will be subject to the terms outlined in this Policy.

2. APPLICABILITY OF POLICY

2.1. By using WitBazar and/or initiating a purchase, you agree to abide by this Policy. If you do not agree, we recommend refraining from transacting on WitBazar. Please note that we may update the terms of this Policy from time to time. Each time you visit WitBazar, ensure you review the latest version of the Policy to stay informed about any changes.

3. TERMS OF CANCELLATION

3.1. Orders can be cancelled any time before the dispatch of the product. Once dispatched, cancellation is no longer possible. If you wish to cancel a dispatched order, contact our Customer Support Team to attempt order cancellation. If delivery is already in progress, you can reject the package upon delivery.

3.2. You can cancel orders through:

The “My Orders” section using the order tracking number.
Calling our customer care number.
Any other method as communicated by WitBazar.

3.3. Upon receiving a cancellation request, the order will be cancelled immediately. For prepaid orders, the refund process will be initiated within 24 hours of confirmation of cancellation.

4. TERMS OF RETURN AND REFUND

4.1. Products eligible for returns can be returned within the timelines mentioned in Annexure A of this Policy. Returns are subject to compliance with the conditions outlined herein. WitBazar will not process returns if the wrong product model, color, or item is ordered by the customer.

4.2. All packages are sealed with tamper-proof packaging. Do not accept any package with a damaged or tampered seal, as this disqualifies you from return claims for defective, incorrect, or incomplete products.

4.3. To initiate a return, visit the “Orders” section, select “Help”, and proceed to “Log a Complaint”. Provide the necessary details about the shipment, issue, and request for return. You may be required to share images of the product for verification purposes.

4.4. After receiving your return request, WitBazar will verify the claim by assessing the reported issues, such as defects, damages, or non-compliance. Verification may involve sending images/videos of the product or scheduling an inspection. Following verification, the request may be accepted or rejected based on our findings.

4.5. Refunds for approved returns will be processed within 1 business day of successful verification. Refunds will be credited either to your original payment method or your WitBazar Wallet. Processing time for refunds may vary depending on your financial institution.

4.6. For Cash on Delivery orders, refunds will be credited to your provided bank account. No cash refunds are offered.

4.7. Refunds typically take up to 15 business days to reflect in your account, depending on your payment provider. If delays occur, you may contact our Customer Support Team for assistance.

5. CUSTOMER SUPPORT TEAM

For assistance, please contact us through:

Call: +91-7290005095
Email: witbazarcare@gmail.com
Chat: Available on the whatsapp+91-7290005095

We are here to ensure a smooth and enjoyable shopping experience!

ANNEXURE A – RETURN TIMELINE AND CONDITIONS FOR WITBAZAR

Category: Home & Kitchen (Prayer & Spiritual Needs, Mops, Brushes & Scrubs, Furnishing, Umbrellas, Raincoats, Stationery, Toys, Games & Fitness, Kitchenware, Dining)

Return Policy: 7 Days Returnable

You may return the product if it is damaged, defective, missing parts, or if the product delivered is different from the one described on WitBazar.
Returns will only be accepted if the product is in its original condition with the brand’s outer box, MRP tags attached, user manual, warranty cards, and original accessories in the manufacturer’s packaging.

Category: Garden and Outdoor (Indoor Plants, Seeds, Outdoor Plants, Fertilizer and Soil, Compost)